Fabric samples in the post – a customer journey

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If you would like to order one of my lampshades, but not sure whether the colour will match your decor, or you can’t decide which design you like best (I do have a few to choose from…), get in touch with which designs you would like to see and I’ll pop a fabric sample in the post!

One of my customers did just that, they knew which design they loved but they weren’t sure on whether it would fit in with their colour scheme.  I sent a couple of the fabric samples in the post so that they could check out the colours in their living space.  They liked the Sea Holly design, and that is available in two different colour ways.

My customer then got back to me and wanted to have a cushion, pendant shade and a table lamp (which is complete with an electric lead and legs) in the Navy Blue Sea Holly design. I sent a link to my website so that she could purchase her choice. It took me about three weeks to get the fabric printed, and to make up the pendant shade, table lamp and cushion. Once I had packaged the shades and cushion up carefully I sent the boxes out via Parcelforce 24 to ensure a safe delivery!

They were absolutely thrilled with their purchase, and I had some wonderful feedback and comments in return.  You hear about small business owners having a ‘happy dance’ when they make a sale, it was so lovely to hear that my customer had their own happy dance when their goodies arrived.

“It’s my forever home so I want what I want… beautiful goods that make me smile when I walk into a room…”

Please get in touch if you would like to get some fabric samples in the post.  I’m really happy to do this if you are unsure of the colours, and you will have the confidence that you are making the correct purchase.